Mary Pinzone’s hospitality journey began long before boardrooms and strategy decks — it started on the floor, in the heart of hotel operations. With a degree in Hotel & Restaurant Management from Johnson & Wales and years of experience working in luxury hotels, Mary developed a deep understanding of what makes exceptional service feel effortless — and what drives long-term guest loyalty.

From hotels, she moved into sales and business development, eventually joining Newmarket International, where she spent over a decade managing strategic accounts and building scalable solutions for some of the biggest names in hospitality. Her ability to understand client needs, develop repeatable systems, and deliver measurable results made her a go-to partner for hospitality brands looking to grow smarter.

Mary then joined ClubCorp (now Invited), where she served as Vice President of Membership and later Vice President of Sales — overseeing national initiatives to drive member growth, refine the sales experience, and elevate community engagement across dozens of properties.

But after years in senior leadership, Mary saw a gap: too many hospitality businesses had ambition but lacked strategic, operational, and emotional support to execute. She launched Pinzone Hospitality to fill that space — combining data-backed strategy with hands-on execution for clubs, venues, and teams who want more than theory. They want traction.

Today, Pinzone Hospitality supports organizations nationwide with consulting that spans membership strategy, remote sales support, guest experience, and trade show representation — all with Mary’s signature mix of polish, people-first energy, and no-nonsense delivery.

Because in hospitality, it’s not just about service.
It’s about connection, clarity, and conversion.