Secret Shops

Secret Shops

Secret Shops

In-person or virtual evaluations to assess service delivery, guest journey, and frontline performance.

In-person or virtual evaluations to assess service delivery, guest journey, and frontline performance.

In-person or virtual evaluations to assess service delivery, guest journey, and frontline performance.

Description

About the project

About the project

About the project

What’s Included:

  • Mystery inquiry (web, email, phone)

  • On-site secret shop or virtual evaluation

  • Full report card with qualitative feedback + scoring

  • Staff interaction review + hospitality insights

  • Recommendations for service training or SOP refinement

Think of this as your guest experience truth serum — no fluff, just actionable insights.

Let’s Collaborate

Get in touch

Let’s Collaborate

Get in touch

Let’s Collaborate

Get in touch

Pinzone Hospitality

Sales & Experience Strategy for Hospitality Brands

At Pinzone Hospitality, we partner with brands to deliver high-touch guest experiences, increase revenue, and build lasting industry relationships. From remote sales execution to trade show representation and guest journey audits, we help hospitality businesses grow with intention — and operate with excellence.

Pinzone Hospitality

Sales & Experience Strategy for Hospitality Brands

At Pinzone Hospitality, we partner with brands to deliver high-touch guest experiences, increase revenue, and build lasting industry relationships. From remote sales execution to trade show representation and guest journey audits, we help hospitality businesses grow with intention — and operate with excellence.

Pinzone Hospitality

Sales & Experience Strategy for Hospitality Brands

At Pinzone Hospitality, we partner with brands to deliver high-touch guest experiences, increase revenue, and build lasting industry relationships. From remote sales execution to trade show representation and guest journey audits, we help hospitality businesses grow with intention — and operate with excellence.