Description
Every effective engagement begins with understanding where you are and where you want to go.
Our Discovery + Assessment phase is designed to surface the realities of your current guest experience, sales flow, and operational strategy — the good, the bad, and the fixable.
We begin with a focused Strategy Call to get to know your goals, understand your team dynamic, and gather insights into how your business is operating today. From there, we move into a Guest Experience Evaluation — either virtually or in-person — where we assess the real-time delivery of your brand promise from a guest’s perspective. We analyze service quality, communication, responsiveness, and follow-up, giving you a fresh lens on what your customers are actually experiencing.
Finally, we align on Strategic Goals. We help you identify what success looks like based on your unique priorities — whether that's increasing conversions, improving consistency, or creating a higher-touch experience. This foundational phase ensures everything we build next is grounded in real data, real needs, and your real business objectives.